Privacy Policy
LG Innotek handles a customer’s information with care and complies with relevant laws.
Main Items for Personal Information Processing
A. Information to be collected and method of collection
We collect your personal information as follows:
| Classification | Items of personal information collected | Purpose of collecting | Retention period | |
|---|---|---|---|---|
| Customer inquiry | Required | Nationality / Name / E-mail / IP address, browser type, Internet service provider, platform type, device type, operating system, date and time stamp of access, information related to service support request, etc. |
To provide answers to inquiries about the company and products, etc. To secure our services and systems. (Analytics Information is employed to secure our systems by identifying potential threats and vulnerabilities, and to protect the collected information.) |
2 months |
| Optional | Company name / Phone number | |||
|
Fair trade compliance activities |
Required | To provide answers to fair trade reports/inquiries |
2 months | |
|
LG Innotek Insights (Newsletter subscription) |
Required | First Name/Last Name/E-mail | To send newsletters and use for marketing purposes |
1 month after deletion request |
| Optional | Company name/Job Function/Seniority | |||
We agree that we will obtain a consent from you if we desire to use your information other than those expressly stated in this Privacy Policy.
We collect your information through one or more of the following methods:
   ● Your voluntary submission of personal information for your use of the services provided under the Website
   ● Automatic collection of certain information during a user access to the PC web or mobile web/app.
When we rely on your consent, you always have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing we carried out before you withdrew your consent. To exercise this right, please see the “Contacting us” section below.
B. Details of provision of personal information to third party
- Except for the following cases, we do not disclose or provide your personal information to a third party:
- Recipients of information
- Purpose of use by recipient
- Items to be provided
-
Period of retention and
use by recipient
-
LG Innotek Yantai Co.,LtdLG Innotek Vietnam Haiphong Co.,LtdLG Innotek Mexico S.A. de C.V.LG Innotek Indonesia PT.LG Innotek Poland Sp. z o.oLG Innotek Taiwan Co., LtdLG Innotek Trading (Shanghai) Co., LTD.LG Innotek Trading (Shanghai) Co.,LTD.
Shenzhen BranchLG Innotek Co.,Ltd. JAPAN (LGITJP)LG Innotek USALG Innotek USA Inc. San Diego officeLG Innotek USA Inc. Detroit OfficeLG Innotek Co., Ltd. Europe Branch -
To provide answers to inquiries about
the company and products, etc. -
Nationality / Name /
E-mail / (if indicated)
Company name /
(if indicated) Phone number - 2 months
C. Commission for collected personal information
- For carrying out our services, we commission external professional companies (subcontractors) to process personal information as follows:
- Subcontractors
- Description of commissioned services
- LG CNS / Amazon Web Service
- Data storage and system operation
- Oracle Corporation
- Data storage
- Newline Consulting / Deloitte Communications
- Eloqua solution management and advertising,
transporting marketing information
- Emotion Global Inc.
- Website management
- Intuition Machines, Inc
-
Safeguarding measures for our services and systems.
1) Analytics Information is employed to secure our systems by identifying potential threats and vulnerabilities, and to protect the collected information.
2) When the user uses the hCaptcha function, personal information is transferred to and processed by Intuition Machines, Inc., located in the United States.
-
These commissioned services for processing personal information are carried out by each subcontractor and serviced only if necessary for providing that service.
In the process of commissioning personal information processing, to ensure the safety of personal data, we explicitly outline in our agreements with subcontractors the following measures: (a) strict adherence to personal information protection guidelines, (b) confidentiality obligations to prevent unauthorized disclosure, (c) prohibition of sharing personal information with third parties, and (d) liability for any damages resulting from breaches or mishandling by the subcontractors.
D. Collection and use of information from children under the age of 16
- We do not knowingly collect or solicit personal information from anyone under the age of 16 or knowingly allow such persons to use the Website. The Website is not intended for, nor do we believe they are appealing to, individuals under the age of 16. If you are under 16, do not use or provide any information on this Website. If we learn that we have collected or received personal information from an individual under 16 without verification of parental consent, we will delete that information.
E. Overseas transfers
- We, our affiliates, subsidiaries and suppliers may use information (including your personal information) in countries other than where you are located in connection with providing you with our service and any other purposes outlined in this Privacy Policy. The data protection laws in many of these countries may not offer the same level of protection as those in the country where you are located. However, before transferring your personal information, we will take steps to ensure that such information will be afforded the same level of protection. By agreeing to this Privacy Policy, you expressly consent to the processing of your data by us, our business associates, and suppliers, in any jurisdiction, including the Republic of Korea and the United States, in accordance with the terms outlined in this Policy.
F. Your rights
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The right to access – You have the right to request information from us regarding our processing of your personal data. We are obligated to provide a copy of personal data we have about you and additional information including:
   ● Purpose of the processing
   ● Categories of personal data we are processing
   ● With whom the data is shared (third countries or international organizations)
   ● Data retention period;
   ● Source of collected data.
We may charge you a reasonable small fee for these services if you request a copy of your personal data frequently.
The right to rectification – You have the right to request us to correct any information you believe is inaccurate or incomplete.
The right to be forgotten – You have the right to request us to erase your personal data, if:
   ● Such personal data is no longer necessary
   ● You withdraw consent
   ● Your personal data have been unlawfully processed
   ● You object to the processing and we have no reason to continue processing.
If you exercise your right to be forgotten, we will notify any third parties with whom the data was shared and request them to erase your requested data. However, we can decline your request in order to secure the public interest or to comply with our legal obligations.
The right to restrict processing – You have the right to limit the way we process your personal data, if:
   ● The data is inaccurate;
   ● The processing is unlawful but you don’t want the data to be erased and request restriction
   ● We no longer need data, but you want the data to be preserved so that the legal claim can be exercised.
The right to data portability – You have the right to request us to transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data under certain conditions, especially regarding your personal data provided for direct marketing purposes. You also can object to the processing of your data on the grounds of legitimate interest.
You will not be discriminated against for exercising any of these rights.
We do not sell your personal information in connection with our services.
G. Cookies
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Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our Website, we may collect information from you automatically through cookies or similar technology.
   ● What types of cookies do we use
There are a number of different types of cookies our Website uses:
Functionality – We use these cookies so that we recognize you on our Website and remember your previously selected preferences. These could include language you prefer and your current location. A mix of first-party and third-party cookies are used.
Advertising – We use these cookies to collect information about your visit to our Website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertisements based on your browsing patterns on our website.
   ● How to adjust cookie settings
You can change your cookie settings via Tools > Internet Option > Personal Information Menu on top of your browser.
H. Security
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In order to prevent the loss, theft, leakage and alteration of or damage to your personal information, we take technical, managerial and physical measures for securing safety as follows:
   ● Periodic self-audit
   ● Minimization and training of personnel handling personal information
   ● Establishment and implementation of internal management plan
   ● Installation and update of security programs in preparation for hacking, etc., and physical monitoring and blocking
   ● Encryption of personal information
   ● Storage and prevention of counterfeiting/forging of access logs
   ● Restriction and control of access to personal information by database system and intrusion prevention system
   ● Use of locking function for document security
   ● Access control of physical places where personal information is stored
I. Destruction of personal information
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We destruct your personal information without delay when your personal information is no longer needed, for example, when its retention period expires or the data are no longer necessary for the purpose for which we collected and/or processed them. If the retention of personal information is necessary pursuant to other laws irrespective of the expiration of the personal information retention period, or the purpose of its collection and use has been achieved, the corresponding personal information will be transferred to a separate database (DB) or retained in a different storage location.
To destroy personal information, we select the personal information we will destroy and obtain approval from our Chief Privacy Officer for destruction. Personal information in the electronic file form is destroyed with the technical method for preventing its reproduction. Personal information printed on paper is destroyed by shredding or incineration.
J. Contacting us
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If you have any inquiries related to your personal information, please contact our Chief Privacy Officer (VP for information security at Security Strategy Team) via privacy@lginnotek.com or 02-3777-1114.
For other report and consultation on infringement of personal information, please send your inquiry to the following institutions. -
- 1.Personal Information Dispute Mediation Committee: (Without Area Code) 1833-6972 / www.kopico.go.kr
- 2.KISA Personal Information Infringement Report Center: (Without Area Code) 118 / privacy.kisa.or.kr
- 3.Supreme Public Prosecutor's Office: (Without Area Code) 1301 / www.spo.go.kr
- 4.Korean National Police Agency: (Without Area Code) 182 / ecrm.cyber.go.kr
K. Changes to this Privacy Policy
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We reserve the right to change this Privacy Policy from time to time in our sole discretion. When we do, we will place an updated version on this page and also revise the “last update” date at the bottom of this Privacy Policy to show the date the Privacy Policy became effective.
Effective date: May 7, 2026
